Shipping policy
Shipping Policy
At Brasero Living, we know that investing in premium outdoor cooking equipment is an exciting experience, and receiving your order safely and on time is just as important. We partner directly with leading U.S. manufacturers to ensure your equipment is handled with the highest level of care from our domestic warehouses to your door.
Shipping Coverage Area We currently ship to addresses within the continental United States. We do not ship to Alaska, Hawaii, P.O. boxes, APO/FPO addresses, or international destinations at this time.
Order Confirmation As soon as you place your order, you will receive an automated order confirmation email. This confirms that we have received your request and pre-authorized your payment method. We will immediately verify inventory availability with our domestic supplier network before processing your shipment.
Order Processing Time Standard order handling time is 3 to 5 business days (Monday through Friday, excluding national holidays). During this period, your items are carefully inspected, packaged, and prepared for transit. If an item is temporarily backordered, custom-made, or out of stock, our support team will contact you directly within 1 to 2 business days to provide an updated timeline or discuss alternative arrangements.
Shipment Notification & Tracking Once your order leaves the warehouse, we will email you a shipment confirmation containing your tracking number and carrier details. Tracking details typically update within 24 hours of dispatch, allowing you to monitor your delivery every step of the way.
Estimated Delivery Time Average carrier transit time is 3 to 7 business days following order processing. Most customers receive their items within a total delivery window of 7 to 12 business days from the date the order was placed.
Shipping Carriers & Freight Delivery We utilize trusted parcel carriers, including FedEx, UPS, and USPS, for smaller equipment, accessories, and tools.
For large or heavy items—such as pizza ovens, Corten steel fire bowls, and outdoor kitchen setups—we ship via specialized freight carriers to ensure safe transit. Freight shipments include curbside delivery. For freight orders, the carrier will contact you via phone prior to delivery to schedule an appointment. An adult signature is required upon delivery for all freight shipments.
Delays & Exceptions While we work closely with our carrier partners to maintain accurate timelines, occasional delays can occur due to weather conditions, carrier volume, or holiday schedules. If we anticipate a significant delay with your shipment, our team will proactively notify you via email with updated tracking information.
Contact Information If you have questions about your shipment, need to modify an order prior to dispatch, or require delivery assistance, please reach out to our dedicated support team:
- Email: support@Braseroliving.com
- Hours: Monday – Saturday, 9:00 AM – 5:00 PM EST
